TITLE: Shift Manager
DEPARTMENT: Supervision Department
REPORTING TO: Store Manager and/or Area Supervisor
OTHER: Full Time, Nonexempt
PAY RANGE: $23-$25 per hour
POSITION SUMMARY
The Manager plans, organizes, directs, and controls the daily activities and functions of their unit. They monitor daily operations, and maintains company standards on a day-to-day- basis. Responsible for the performance and functions of the unit regarding:
• Sales
• Production
• Raw material management
• Direct control of inventory discrepancies
• Direct control of money discrepancies
• Personnel management
• Training of functions by position
• Customer service
• General unit operations
• Maintains company image
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The essential functions and responsibilities of the Assistant Manager are as follows:
• Maintains control of unit’s sales (example: working with team members and portion control)
• Constant review of money (banks) in the safe deposit boxes of the unit
• Enters daily orders of unit’s sales (example: working with team members on upselling and portion control)
• Maintains proper temperatures of all hot/cold products as established by the Department of Public Health
• Knows the processes established by the company in regards to heating and preparing final products
• Maintains all finished product in excellent quality and presentation
• Ensure that team members are practicing proper portion control at all times
• Able to handle customer complaints, and deescalate situations if needed
• Trains staff on equipment used at the unit
• Performs weekly (occasionally daily) audits of inventory and merchandise. Able to identify causes of surplus and missing items/products
• Submits maintenance orders for any repairs needed at the unit
• Keeps track of fumigation schedules and completion
• Administers weekly safety topics to team members
• Able to identify team members’ capacities and needs for further training
• Assist with ensuring that procedures are being followed according to the company’s established processes
• Motivates team members and creates a positive work environment
• Knows and follows all company policies in the Employee Handbook
• Conducts employee evaluations
• Knows how to effectively execute the 5S board
• Assists with developing the weekly schedules for all team members and knows how to input schedules into Time Clock Plus (TCP)
• Knows the process of reporting and following up on safety incident
OCCASIONAL NEEDS
• Submits additional extra orders of raw material or warehouse orders, and able to identify the cause
• Must answer calls from alarm company at any time of the day
• In the event of a burglary or intruder in the unit outside of operational hours, the Assistant Manager must report to the unit once it is safe to do so. The Assistant Manager will report their findings to their supervisor and elaborate any documentation necessary
• Assist with special company events
• May conduct job interviews at their unit and follow up with the recruiting team
EDUCATION, SKILLS, AND REQUIREMENTS
• Excellent verbal and written communication skills, including the ability to effectively communicate with team members and customers
• Proficient in English and Spanish
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to work under pressure and meet company expectations, while maintaining a positive attitude and providing exemplary customer service to our customers
• Able to work 6 days a week, and alternate shifts
• Able to attend monthly Manager Meetings
OTHER DUTIES
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Examples include special assignments of an administrative or operational nature.
SUPERVISORY RESPONSIBILITIES
Supervises the entire unit and its personnel (for example: Service Leaders, Assistant Managers, and Assistant Manager Trainees)
SUCCESSION PLANNING
The career progression for this classification would be the position of Store Manager.
WORK ENVIRONMENT
Unit is equipped with ventilated air conditioning. Must be able to work in hot and cold temperatures. Noise level is moderate to high. Must be able to work near or around steam.
ESSENTIAL PHYSICAL DEMANDS
• Able to push, pull, and lift up to 20 lbs. at a time
• Able to stand for 2-4 hours at a time
• Able to communicate verbally to serve our customers
• Able to scoop, kneel, stand, bend and reach over shoulder, overhead, outward
• Able to travel if needed to attend meetings or special events
• Occasional squatting and slippery floors
EQUIPMENT USED
• Grill
• Steam table
• Stoves
• HOBART machine
• Commercial sink